Return Policy

Returns

Missing Orders

If you think your order hasn't arrived and is missing, please contact us within 1 week. We will chase up on our end and find out what has happened. If it does happen to come back as lost then we will move forward with a claim. We will need proof of purchase to be available to us and the courier company. Once a claim has been accepted then you will be refunded or you can choose to have store credit, its completely up to you.

Damaged Items

To be eligible for a refund from the courier company you must provide photos of your damaged goods and send us a message. Please also keep all packaging that your order arrived in, the courier company will want to collect the packaging as evidence for their investigation. again proof of purchase will need to be available to us & the courier company. Not all items will be able to be replace (if they are one of items), if we can replace items we will after the investigation has finished. Otherwise we can offer a refund or store credit to the exact same value of damaged item/s.

Please make sure when ordering you are 100% happy with your order as we don't offer refunds for a change of mind.

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavor to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorized by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.